Return Policy/Form Return Policy/Form: We want you to be 100% happy with your purchase. If you have any questions regarding returns, call us at 800-784-0540 or email

Important: Print,  complete and enclose this RETURN FORM in Box. If we receive your item without this return form your return will be delayed.

1. Pack your merchandise in the original packing or suitable packing. 

2. Return the item insured by U.S. Postal Service, UPS or Fedex.

3. Return to:
Returns Department
374 Tamara Lane, Unit B, Bayfield, CO 81122


• New, UNUSED products purchased from us can be returned in the same condition as received for a full refund, store credit or exchange within 30 days of purchase (45 days for international customers). Restocking fee of up to 15% will apply if returned after the return time deadline. We don’t accept returns shipped COD.

• Products returned that are damaged, scratched, missing parts, or used or are not returned within the 30 day period will not receive a full refund. You will be charged a restocking fee and additional charges to cover the cost of the damage or use. If used, we reserve the right to refuse exchanges or returns.

Manufacturer Warranty Issues: Products that have manufacturer defects can be returned for repair or replacement if they fall within the warranty period. We will handle the warranty replacement with the manufacturer. We cover shipping costs back to you. However, customers in Hawaii, Alaska, Puerto Rico and all international countries are responsible for all shipping charges. Exception: The damaged item is deemed by the manufacturer to not fall within their warranty replacement guidelines. i.e. they determine that the customer is responsible for the damages due to neglect, abuse or improper use. In that case, we can ship the returned item back to you (you will be responsible for return shipping charges).

Attention: International Customers

Indicate this is a “return” or “replacement” in your shipping documents. If we are charged for duties, etc. we will need to pass these costs on to you. On return shipping back to you, you’re responsible for any duties, taxes and Customs fees related to your purchase. We will mark return shipping as “return replacement” to avoid duties but can’t guarantee your country will honor this. Please contact your local customs office for more information. Refused or abandoned orders will be charged for return shipping/handling. International customers – you are responsible for return shipping charges on exchanges/returns and warrantied items. If you have questions, please feel free to email us at:

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