Skiboards.com Return Policy

We want you to be 100% happy with your purchase. If for whatever reason, you wish to return the products you purchased, please read the following return policy to ensure a prompt and error-free return. Please note that we do understand that special situations can occur that slip through our normal return policy and we will do our best to make you, our customer, happy whenever possible. If you have any questions regarding returns, please feel free to call us at 800-784-0540 during normal business hours or leave a message and we will return your call as soon as possible. You can also email us at: info@skiboards.com

Easy Returns:
1. New, unused products purchased from us can be returned in the same condition as received for a full refund, store credit or exchange within 30 days of purchase (international orders are extended to 45 days). This applies to products returned in new and unused condition only or in the same condition as received in the case of used demos.

2. Products returned to us that are damaged in any way, scratched, are missing parts, are no longer in new condition (unless purchased as demos) or are not returned within the 30 day period (45 days for international) will not receive a full refund or credit. You may be charged a restocking fee, and/or additional charges to cover the cost of the damage. This also applies to products shipped back to us that are not packaged properly and as a result are damaged during shipping. In other words, if you buy something from us and want to return it for whatever reason, we need it returned in the same condition.

3. You will receive a prompt credit to your account upon receipt of your return. For replacements or exchanges, we will ship as soon as we receive your return. Any difference will be credited or charged to your credit card.  Please allow up to two billing cycles for a credit to appear on your monthly statement. If payment was made by money order/check, then you would receive either a refund check for the returned item or store credit at your requests. Original shipping charges are not reimbursed unless it is due to our error. In that case, call or email us and we will arrange a call tag to pay for return shipping. We do not accept returns shipped COD.

Warranty Returns:
Used products fall under the manufacturer warranty coverage. If you have a defective product, please contact us first to return your skiboards or product. submit a return form indicating this is a Warranty Return. Please make sure it falls within the warranty period for that particular product. You are responsible for shipping charges back to us. We will handle the warranty replacement with the manufacturer and return a new, replacement item or repaired item and cover shipping costs back to you. However, customers in Hawaii, Alaska, Puerto Rico and all international countries are responsible for all shipping charges.

Exception: The damaged item is deemed by the manufacturer to not fall within their warranty replacement guidelines. i.e. they determine that the customer is responsible for the damages due to neglect, abuse or improper use. In that case, we can ship the returned item back to you (you will be responsible for return shipping charges). If you have questions whether your item falls within warranty replacement guidelines, feel free to call us first at 800-784-0540 or email us at info@skiboards.com

Attention: International Customers
Please make note that you are responsible for all duties, taxes and Customs fees related to your purchase. Please contact your local customs office for more information. Refused or abandoned orders will be charged for return shipping/handling. You are responsible for return shipping charges on exchanges/returns and warrantied items as well as return shipping back to you. If you have questions, please feel free to email us at: info@skiboards.com

How to Return your Item: 

Here's all you do:

1. Pack your merchandise in the original packing, if available, or suitable packing and enclose a note with name, address and phone number along with what you want us to do (exchange, refund or warranty).
2. Return the item insured by U.S. Postal Service or private carrier. Send to:
   

Skiboards.com
Returns Department
10 Town Plaza, #225
Durango, CO 81301